Delivery Information

Delivery & Shipping

Free Delivery

Free delivery to mainland GB addresses on orders over £500.00 are by either a parcel courier or a pallet courier. See below for further information.

Standard Timescales

Expected delivery is within 3-7 business days.

Single Person Pallet Delivery

Expected delivery is 3 – 5 business days. All deliveries are made Monday – Friday between 7am and 6pm. These are kerbside only. We advise having two bodies available to help the courier with larger or heavy deliveries. Please note, Primo Tiles & Bathrooms Limited advise against one man delivery for larger or heavy orders.

Express Delivery

Order before 3pm for delivery within 48 hours. Available on selected products only and subject to availability. Friday after 3pm, Saturday and Sunday orders will normally be delivered on a Tuesday.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Cost (£)

Free Delivery Over £500.00 2-7 Working Days Free
Standard Delivery 2-7 Working Day £49.99
Express Delivery 2-3 Express Delivery £149.99


* Overnight delivery is only available for orders with delivery addresses within the continental United Kingdom.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Primo Tiles & Bathrooms Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Primo Tiles & Bathrooms Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We also cannot guarantee arrival of your items in the condition they left our warehouse.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.K.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.Returns Policy